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Parent Technology Help Desk

Help desk Information 

Please check our Technology Status Dashboard for known issues and network updates.

Online Resources and Videos

Pre-Kindergarten

Pre-Kindergarten student and parent technology resources

Pre-Kindergarten video orientation - SeeSaw

SeeSaw slideshow training

Grades Kindergarten - 5th

Elementary student and parent technology resources

Kindergarten - 5th grade video orientation - Schoology

Schoology slideshow training

 

Grades 6th - 12th

Secondary student and parent technology resources

Secondary Technology Orientation Video - Canvas

Canvas slideshow training

Frequently Asked Questions

We will update the Frequently asked questions documents daily.  Please click the link above to find out more.

Contact us by phone

Help desk: 540-636-8509 option: 1

Email: helpdesk@wcps.k12.va.us

Current help desk hours

Monday - Friday

7:30 am - 4:30 pm

Please check this page regularly as hours may change depending on your needs for support.

Please provide the following information when you contact our help desk via email or phone:

  • Your name
  • Your contact (email or phone)
  • Your child's name
  • Your child's school
  • Your child's classroom teacher (if applicable)
  • Your child's grade level
  • If there is an issue with the Chromebook please provide the SN on the bottom of the Chromebook.
  • If we need to remote into their Chromebook we are going to ask you to log into the following site: https://remotedesktop.google.com/support/
    • This link can be found in the student bookmarks if they are logged into their wcps Google account using the Chrome web browser or Chromebook.

 

 

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